Warranty & Returns

Every PriorityStart! unit sold in its original packaging includes the Manufacturer’s Limited Warranty inside the owner’s manual. Please refer to this documentation for all terms and conditions of warranty service. A copy of the owner’s manual can be found here.

The Manufacturer's Limited Warranty is 12-months from date of purchase allowing for repair or replacement. Warranty does not start from day of installation. We do not warranty items purchased through ebay or other private party sales or auctions as these are not authorized dealers who may be selling older or defective product. Additionally, we provide a 30 day money-back policy on all unopened or defective product if you purchased the product through BLI. There will be a 15% restocking fee; shipping is non-refundable. International, custom, and other fees are the responsibility of the purchaser.

All returns require an RGA number in order to be accepted. If you would like to request such a number, please fill out the following forms:

Name

E-Mail

Company / Department [if Applicable]

Shipping Address [NO P.O. Boxes Please]

Shipping City, State, & Zip

Phone Number

Select all model types you will be returning.

12-Volt ProMax 24-Volt ProMax Mobility ProMax Marine

Date of Purchase

Purchase Company

Please include dated copy of proof of purchase [if you did not buy directly from BLI International].

Year / Make / Model of Vehicle

How many units will you be returning?

Please describe:

The nature of the problem(s)
Any aftermarket equipment installed
What was done to try to solve this problem
All other relevant details

Before you submit, we want to make sure you that you have thoroughly read our online troubleshooting guide. This is very important as over 50% of all returned items are found to be without defect. This may save you time and money.

Have you reviewed the online troubleshooting guide and attempted the testing procedures (if applicable)?

Please note that the warranty is 12 months from date of purchase. By checking the box below, you understand that we will not automatically replace/repair the unit if it is found to be abused or misused by the user, working properly, or out of warranty. We may decide to return the unit back to you for retesting if we can not replicate the claimed defect.

Once an RGA number is processed, we will contact you by phone or email with the proper return address. The customer is responsible for shipping freight to BLI. [$7.95 return-shipping fee may also apply.]

By checking the box below, you understand that we will not automatically replace/repair the unit if it is found to be abused or misused by the user, working properly, or out of warranty. We may decide to return the unit back to you for retesting if we can not replicate the claimed defect.

I have read the above