RGA [Return Goods Authorization] Request Form
Retail Customer Edition [Distributor Returns Here]
Your Name
Your Email
Company
Shipping Street Address
Shipping City, State, & Zip
Phone Number
Check off all model type(s) you will be returning
12-volt Pro 24-volt Pro Marine Standard Mobility
Date of Purchase
Where did you purchase the unit from?
Year / Model / Make of Car
[Please include dated copy of proof of purchase if you did not buy directly from BLI International]
How many PriorityStart's would you like to return?
1 2 3 4 5 6 7 8 9 10 11+
What situation best describes your problem?
Unknown Unit did not disconnect - battery ran down Unit will not reconnect - allowing no power to vehicle Unit reconnecting on it's own Unit shut off while driving Gears will not stop spinning Other
Please describe:
The nature of the problem(s); (expanded)
The type of vehicle it is on
Any aftermarket equipment installed
What was done to try to solve this problem(s)
All other relevant details
Please note that the warranty is 12 months from date of purchase. By checking the box below, you understand that we will not automatically replace/repair the unit if it is found to be abused or misused by the user, working properly, or out of warranty. We may decide to return the unit back to you for retesting if we can not replicate the claimed defect.
[The 30 day money-back guarantee only applies to customers that have purchased the PriorityStart directly from BLI International. All refunds include a 15% restocking fee and are less shipping and handling. Refunds will only be given to unopened or defective units. Refunds will be issued in check form.]
Please note: We do not warranty items purchased through EBay or other private party sales or auctions as these are not authorized dealers who may be selling older or defective product.
Once approved, we will email you an RGA number with the proper return address. The customer is responsible for shipping freight to BLI. [$7.95 return-shipping fee may apply]
I have read the above
Before you submit, we want to make sure you that you have thoroughly read our online troubleshooting guide. This is very important as 50% of all returned units are found to be working properly. This may save you some time and money.
[Pressing Submit will send the information to us via e-mail. Please open your email program (e.g. Outlook, Outlook express) to make sure the message is sent.]
